Regulations
TERMS AND CONDITIONS OF THE KLAROCOFFEE.COM ONLINE STORE
WHAT IS THIS DOCUMENT? WHO IS IT FOR?
The document you are reading is the terms and conditions of the online store KLAROCOFFEE.COM. It specifies, among other things, the rules for using our store, making purchases, returns, complaints, and other issues related to your rights and obligations as a customer of our store.
You may be surprised that it looks a bit different than usual. We have intentionally formulated it in the convenient form of “questions and answers” instead of traditional “paragraphs.” We also avoid incomprehensible legal jargon, so you can read it more comfortably and get the necessary information without legal knowledge. Why? We believe a store selling good coffee shouldn’t have “indigestible” terms and conditions.
However, remember that despite its “non-legal” tone, it still defines the content of the contract you enter when purchasing in our store.
1. WHO OPERATES THIS ONLINE STORE?
The store is operated by Anna Pyskun Klaro Coffee, with the tax identification number NIP: PL1182293941. It will be the second party to contracts concluded through our shop.
2. HOW CAN YOU CONTACT US? HOW WILL WE CONTACT YOU?
You can contact us in the following ways:
- By email at info@klarocoffee.com
- By mail at: ul. Adama Mickiewicza 37/58, 01-625 Warsaw
We will communicate with you by email, phone, postal mail, courier, and through forms in our store.
3. WHO CAN MAKE PURCHASES IN OUR STORE? WHO IS ENTITLED TO CONSUMER STATUS?
Individuals, sole proprietorships, legal entities, and similar entities capable of entering into contracts (e.g., companies, foundations, associations) can purchase in the store. If you want to place an order and you are a minor over 13 years old or partially incapacitated, your legal guardian must consent. If you are younger or fully incapacitated, you cannot make a purchase independently.
If you enter into a contract as a natural person and do so without direct connection to business activities, you are entitled to the status of a “consumer.” This term will be used in the further part of the terms and conditions to describe certain additional rights and facilitation to which you are entitled.
If you make a purchase as a natural person conducting a sole proprietorship (even when making a purchase “on invoice”) but do not do so as a “professional” (for example, a person buying coffee as a gift for contractors is not a “professional”; a person buying it for resale in their regular business is), you will also be entitled to consumer rights as provided in these terms and conditions.
4. WHAT TECHNICAL REQUIREMENTS MUST YOU MEET TO USE THE STORE?
To use the store, you must have an electronic device (e.g., desktop computer, laptop, tablet, smartphone) with access to the internet, equipped with a web browser with JavaScript and cookies enabled.
5. WHAT RISKS MAY BE ASSOCIATED WITH USING OUR STORE? WHAT DO WE DO, AND WHAT CAN YOU DO TO PREVENT THEM?
Using our store involves common Internet risks, such as someone impersonating us to steal your personal data or money or intercept communication between you and us.
To reduce these risks, we use various security measures, including an SSL certificate that ensures encryption of communication between you and us (which prevents it from being “read” by other Internet users) and allows you to verify if the site you are on is indeed our store’s site.
You can also take steps to increase your security. Always verify that you are on our site; check for any typos in the website address and whether there is a green padlock symbol in the address bar. Use a computer device protected with antivirus software and a firewall, and avoid using public, password-free WiFi networks. Do not share your store account login details with others.
6. WHAT ACTIONS ARE PROHIBITED IN THE STORE?
When using the store and communicating with us, you are not allowed to provide unlawful content, engage in actions that will destabilise the store’s operation, or provide false personal data. If you breach these prohibitions, we may revoke your access to the store.
7. HOW DOES THE ACCOUNT WORK?
An account is a free and optional service that simplifies purchasing in our store. It allows you to remember shipping addresses (so you don’t have to enter them every time) and provides easy access to order history, billing documents, and other settings. You log in to your account using an individual login and password. You can cancel it anytime by making an appropriate request in the account settings.
8. HOW DOES THE NEWSLETTER WORK?
The newsletter is a free and optional service involving regularly receiving emails from us to your provided address, which may contain substantial information related to our activities (e.g., various things related to coffee and coffee culture) and commercial offers. Sending the newsletter requires your separate consent to send commercial information, via a special form on the website. You can unsubscribe from the newsletter by sending us your resignation via the email address indicated in point 2 or by clicking a special link contained in the messages sent as part of the newsletter.
9. HOW TO MAKE A PURCHASE IN OUR STORE? HOW TO MAKE A PAYMENT?
You start the purchasing process by adding a specific product to the cart on its page. After selecting the products, you go to the cart summary (by clicking the shopping bag icon in the upper right corner of the page). After verifying the correctness of the products in the “cart,” you click the appropriate button to proceed to the checkout area and provide the details necessary for shipping (or log in to your account where these details are saved), choose the delivery method and payment method, and confirm the purchase with the “buy and pay” button. After confirming the purchase, you will receive a confirmation email. Payment must be made in advance after placing the order, or in the case of cash on delivery, upon receipt of the shipment. Lack of payment within 7 days or non-payment upon delivery (in the case of cash on delivery) entitles us to cancel the order.
You can make payments via bank transfer or the Przelewy24 service provided by PayPro S.A. (ul. Kanclerska 15, 60-327 Poznań), enabling payments by fast transfers, payment cards, and BLIK.
In the case of cash on delivery, if an order is placed by a company not benefiting from consumer rights and the package is refused or payment is not made upon receipt, we have the right to charge you for the return shipping costs.
10. WHEN AND HOW DOES DELIVERY TAKE PLACE? ARE THERE ANY TERRITORIAL LIMITATIONS?
Delivery takes place within 7 days from the date of placing and fully paying for the order (usually much faster). You can choose to have your order delivered via Paczkomat or the courier service provided by Inpost S.A. Delivery is only available in the European Union.
11. WHAT IS OUR LEGAL RESPONSIBILITY FOR SOLD PRODUCTS?
We are legally obliged to deliver you a product free from defects and under the contract. If we deliver you a defective product, we are liable for the lack of conformity of the goods with the contract. Under this liability, you can demand repair or replacement of the product with a defect-free one and, in some cases, submit a statement of withdrawal from the contract (i.e., cancel the purchase and request a refund) or a statement of price reduction (primarily when we refused repair or replacement, did not do it within a reasonable time despite the previous request, or when the significance of the defect justifies the lack of a request for repair or replacement). Note that to withdraw from the contract, the defect in the product must be significant. Also, remember that in the case of price reduction, the reduction cannot be arbitrary but must result from the difference between the value of the defective item and the non-defective item.
Our liability under warranty lasts for two years from the moment you receive the product. Using the option provided by the Civil Code, we exclude liability for physical products to the broadest extent permitted by law if you are not a consumer or a sole proprietor who enjoys consumer rights (see point 3).
12. HOW CAN YOU FILE A COMPLAINT?
If you have reservations about the functioning of the store or the product delivered to you is defective, you can file a complaint—in writing or by email—using the contact details indicated in point 2. In your complaint, please include your details, the product in question, a description of your concerns, and your request regarding the complaint. To help us process your complaint more efficiently, we also ask that you provide the order number.
We will consider your complaint and inform you of our decision within 14 days of its submission. If we are unable to do so within this period, we will inform you of the reasons. If it is impossible to consider the complaint within this period, we will inform you of the reasons and indicate a new deadline for considering the complaint.
If our response to your complaint is unsatisfactory, you have the right to seek out-of-court methods for resolving disputes and pursuing claims. You can file a complaint with the Trade Inspection (the application should be submitted to the appropriate local branch of the Trade Inspection) or apply for a case before the Permanent Consumer Arbitration Court. You can also use the EU online dispute resolution platform at http://ec.europa.eu/consumers/odr/.
13. CAN YOU WITHDRAW FROM YOUR PURCHASE?
As a consumer (or as a business owner with consumer rights—see point 3), you have the right to withdraw from the contract (cancel it) without providing a reason within 14 days from the date you or a third party indicated by you (other than the carrier) takes possession of the product.
Withdrawal means that the purchase will be treated as if it never occurred. We are obligated to refund all payments received from you within 14 days using the same method you used for the payment. You must return the product within the same 14-day period. We may withhold the refund until we receive the returned product or proof of its return, whichever comes first.
You can withdraw by informing us in writing or via email using the contact details listed in point 2. While choosing a specific withdrawal form (available at the end of this regulation) is not mandatory, it may facilitate the process. When returning the product, please include your order number.
Please note that you may incur some costs in connection with the withdrawal. You are responsible for the cost of returning the product, and, if the product is used beyond what is necessary to assess its nature, characteristics, and functioning, you may need to compensate us for the reduction in its value. If you choose a delivery method other than the standard cheapest option, we will not refund the extra cost of delivery.
14. CAN WE CHANGE THIS REGULATION AND, IF SO, HOW AND WHEN?
There may be instances when we need to amend our regulations. This could occur if:
- Force majeure occurs,
- Relevant legal provisions change, relevant court rulings or administrative decisions are issued,
- Significant changes occur in our business activities, such as alterations in our offerings or agreements with third parties,
- We identify interpretational ambiguities or practices leading to abuse of rights by customers in ways inconsistent with the principles of social coexistence.
We will notify you of such changes by publishing the revised regulations on our website and informing all customers with an account. The changes will take effect 15 days after the notification. However, these changes will not adversely affect your situation if you purchased before the changes took effect.
If you have an account with us and do not agree to the new regulations, you will need to delete your account before the new regulations come into effect. Otherwise, the new terms will apply to you.
15. WHAT CAN YOU DO IF A DISPUTE ARISES BETWEEN YOU AND US?
If a dispute arises (e.g., if your complaint is not accepted) and we cannot reach an agreement through negotiation, you have the right to seek judicial resolution. However, it is advisable to consider less formal, generally less expensive, and faster methods for resolving disputes, such as mediation by the Trade Inspection or the Permanent Consumer Arbitration Court at the provincial Trade Inspection offices.
You can also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr, an interactive and multilingual website that offers comprehensive services for resolving disputes related to online sales or service contracts.
Additionally, you can seek free assistance from a local consumer ombudsman or consumer protection organisation (e.g., the Federation of Consumers).
ANNEX NO 1
DECLARATION OF WITHDRAWAL
(this form must be completed and returned only if you wish to withdraw from the contract)
Addressed to: Anna Pyskun Klaro Coffee, ul. Adama Mickiewicza 37/58, 01-625 Warszawa, e-mail: info@klarocoffee.com
I/We(*) hereby give notice(*) of my/our withdrawal from the contract of sale of the following goods(*) the contract for the supply of the following goods(*) the contract for the performance of the following goods(*)/the contract for the provision of the following service(*)
Date of conclusion of the contract(*)/receipt(*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is sent on paper)
Date
(*) Delete where not applicable.